Frequently Asked Questions

Got a question before you buy? We've answered the most common ones below. Still need help? Email us anytime at support@decorhomenest.com — we typically respond within 24 hours.

Shipping & Delivery

Do you ship to my state?

Yes! We ship to all 50 US states with free standard shipping on every order, no minimum required.

How long will my order take to arrive?

Orders are processed within 1-3 business days, then shipped. Delivery typically takes 7-20 business days depending on your location. You'll receive a tracking number by email as soon as your order ships.

Can I track my order?

Yes. Once your order ships, you'll get a confirmation email with a tracking link. Please allow 3-5 business days after shipping for tracking info to update.

Returns & Guarantee

What if my item arrives damaged?

We've got you covered. If your item arrives damaged or defective, email us at support@decorhomenest.com within 14 days of delivery with a photo or short video. We'll send a free replacement or issue a full refund — you don't even need to send anything back.

What's your return policy?

We want you to love what you ordered. Read our full Return & Refund Policy for complete details.

Can I cancel or change my order after placing it?

If your order hasn't shipped yet, email us right away at support@decorhomenest.com and we'll do our best to update or cancel it before it leaves our warehouse.

Products

Are your products handmade?

Some of our pieces, like our wooden key holders, are genuinely handmade by skilled artisans — which means small natural variations are part of the charm, not a flaw. Each listing's product description specifies materials and origin so you always know exactly what you're getting.

Will the color/lighting look exactly like the photos?

We photograph every product as accurately as possible, but screen settings can slightly affect how colors and lighting appear. If you have specific questions about a product before ordering, just ask — we're happy to help.

Payment & Checkout

What payment methods do you accept?

We accept all major credit and debit cards, plus other secure payment options available at checkout. All transactions are encrypted and processed securely.

Is my personal information safe?

Yes. We never sell or share your data with third parties for marketing purposes. Read our full Privacy Policy for details.

Still Have Questions?

We're a small, real team and we genuinely want your shopping experience to feel easy. Reach out anytime at support@decorhomenest.com and we'll get back to you within 24 hours.