Return & Refund Policy

Last updated: June 2026

At DecorHomeNest, your satisfaction is our priority. Please read this policy carefully before making a purchase so you know exactly what to expect.

The Short Version

We make returns simple. You do not need to send anything back. If there is a genuine issue with your order, we will resolve it with a refund or a free replacement — and you keep the item.

What We Cover

1. Damaged Products

If your item arrives damaged or broken, we will send you a free replacement or issue a full refund.

You must report the damage within 7 days of delivery
You must provide clear photo or video evidence showing the damage and how it affects the product's functionality
If the packaging is damaged but the product itself works perfectly, we are unable to process a refund

2. Wrong or Missing Items

If you received the wrong item or your order is missing something, we will send the correct item or issue a full refund.

Please provide clear photos of the item you received, the original packaging, and the shipping label
Indicate exactly what was incorrect (wrong color, size, or item)
Report within 7 days of delivery

3. Lost or Undelivered Orders

If your order shows no tracking updates or has not arrived within the timeframes below, we will resend your order or issue a full refund:

USA orders: If not delivered within 45 days of shipping date
International orders: If not delivered within 60 days of shipping date

If tracking shows your order as delivered but you did not receive it, you will need to provide a non-delivery certification from your local carrier or postal authority.

4. Order Cancellations

You may cancel your order for a full refund if it has not yet been processed or shipped.

Contact us within 24 hours of placing your order to cancel
Once an order has been processed or shipped, it cannot be cancelled

What We Do Not Cover

Orders where tracking confirms successful delivery
Damage to packaging only, where the product itself is undamaged and fully functional
Orders reported more than 90 days after payment
Change of mind purchases after the order has been shipped

How to Request a Refund or Replacement

Email us at support@decorhomenest.com with your order number
Include clear photos or videos showing the issue
Our team will review your request within 1-2 business days
Once approved, refunds are processed within 5-10 business days to your original payment method

Important Notes

You do not need to return the item — keep it, donate it, or dispose of it safely
Refund requests must be made within 90 days of your original payment date
Refunds are issued to your original payment method only
Processing times may vary depending on your bank or card provider